bv698 Privacy Policy

1. Data We Collect

When you register for and use a bv698 account, we collect a defined set of personal and technical data necessary to deliver a safe, compliant, and functional betting and gaming experience. The categories of data we collect are described below.

Account Registration Data

When you create an account on bv698, we collect your full legal name, date of birth, email address, and mobile phone number. This information is required to establish your identity, send account communications, and enforce our 18+ age restriction. You may optionally provide your city of residence (for example, Dhaka, Chittagong, Sylhet, or Khulna) to enable location-relevant promotions.

Identity Verification (KYC) Data

As part of our Know Your Customer process, we may request a copy of your government-issued photo identification — such as a National Identity Card (NID) or passport — and proof of your registered payment method. This data is collected solely to verify your identity, confirm your age, and comply with anti-money-laundering obligations. KYC documents are stored securely and accessed only by authorised personnel.

Transaction and Financial Data

We record details of all financial transactions on your bv698 account, including deposit amounts, withdrawal requests, bonus credits, and wager histories. For payments processed via bKash, Nagad, Rocket, or Upay, we store the transaction reference number and the masked mobile wallet number associated with the transaction. We do not store full payment account credentials or PINs.

Usage and Activity Data

We collect data about how you interact with the bv698 platform, including the games and markets you access, bet placement times and amounts, login timestamps, session durations, and pages visited. This data is used to improve the platform, personalise your experience, detect unusual activity, and meet our responsible gaming obligations.

Device and Technical Data

When you access bv698, we automatically collect certain technical information from your device, including your IP address, browser type and version, operating system, screen resolution, and referring URL. This data is used for security monitoring, fraud prevention, and platform optimisation. It is not used to identify you personally in isolation.

Communications Data

If you contact our support team via live chat, WhatsApp, or email at [email protected], we retain records of those communications for quality assurance, training, and dispute resolution purposes. Communications data is kept for a minimum of 12 months from the date of the interaction.

2. How We Use Your Data

bv698 uses personal data only for the purposes set out in this Privacy Policy. We do not use your data for purposes incompatible with the reason it was originally collected. The specific purposes for which we use each category of data are summarised in the table below.

Where we rely on your consent as the legal basis for processing (for example, sending you personalised promotional communications about BPL cricket odds, seasonal Eid bonuses, or new slot releases), you have the right to withdraw that consent at any time. To opt out of marketing communications, contact [email protected] or use the unsubscribe link included in any marketing email.

3. Cookies & Tracking

bv698 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate core platform functions, remember your preferences, and analyse how the site is used. A cookie is a small text file placed on your device when you visit a website. The cookies used by bv698 fall into the following categories:

Strictly Necessary Cookies

These cookies are essential for the bv698 platform to function. They enable you to stay logged into your account, maintain your session as you navigate between pages, and complete transactions securely. These cookies cannot be disabled without breaking core platform functionality. They do not store any personally identifiable information beyond what is required for session management.

Performance and Analytics Cookies

We use analytics cookies to understand how players interact with bv698 — for example, which game categories are most visited, how long sessions last, and where players encounter errors. This data is aggregated and used solely to improve the platform experience. Analytics data is not linked back to individual user identities.

Functional Cookies

Functional cookies remember your preferences, such as your preferred language setting (English) and display settings, so you do not need to re-enter them on each visit. These cookies improve usability and are not used for tracking or profiling.

Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Most modern browsers — including Chrome, Firefox, Safari, and Edge — provide options to block third-party cookies, clear existing cookies, or receive a notification before a cookie is placed. Please note that disabling certain cookies may affect the functionality of the bv698 platform, including your ability to stay logged in or access certain features.

4. Data Sharing & Disclosure

bv698 does not sell your personal data. We share personal information only in the limited circumstances described below, and only to the extent necessary for each purpose.

Payment Processing Partners

To process deposits and withdrawals, we share the minimum necessary transaction data with our payment processing partners — including bKash, Nagad, Rocket, and Upay. These partners operate under their own privacy policies and are responsible for the security of data processed through their platforms. bv698 does not receive or store your full payment credentials from these providers.

Game Technology Providers

bv698 hosts games supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game, your player session token and stake data are transmitted to the relevant provider's game server to facilitate gameplay and settle results. Game providers are contractually prohibited from using this data for purposes beyond operating the game.

Legal and Regulatory Disclosures

We may be required to disclose personal data in response to a valid legal request, such as a court order, regulatory investigation, or law enforcement inquiry. In such cases, bv698 will disclose only the data specifically required by the legal instrument and will notify the affected player where legally permissible to do so.

Anti-Money-Laundering Reporting

As part of our AML obligations, we may be required to file suspicious activity reports with relevant authorities. In these circumstances, we are legally prohibited from notifying the player that a report has been made.

Business Transfers

In the event that bv698 undergoes a merger, acquisition, or sale of all or part of its business assets, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via email or on-platform notice before any such transfer takes effect, and players will retain their rights under this Privacy Policy.

5. Data Retention

bv698 retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, including our legal, financial, and regulatory obligations. The retention periods for each category of data are as follows:

• Account registration data: Retained for the lifetime of your account, plus a minimum of 5 years following permanent account closure to satisfy anti-money-laundering and financial record-keeping obligations.
• KYC and identity documents: Retained for a minimum of 5 years from the date of verification, in line with AML regulatory requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Betting and gaming activity logs: Retained for 3 years from the date of activity for responsible gaming monitoring and dispute resolution purposes.
• Customer support communications: Retained for a minimum of 12 months from the date of the last interaction in the relevant case.
• Device and technical data: Retained for up to 12 months from the date of collection for security and fraud analysis purposes.
• Marketing consent records: Retained until you withdraw consent, plus 1 year as evidence of the consent having been given.

When data reaches the end of its retention period, it is securely deleted or anonymised so that it can no longer be attributed to an individual. In some cases, anonymised aggregate data (from which no individual can be identified) may be retained indefinitely for statistical analysis and platform improvement purposes.

6. Data Security

bv698 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your device and bv698 servers, ensuring that login credentials, transaction data, and personal information cannot be intercepted in transit.
• Encrypted storage of sensitive personal data, including passwords (which are stored as salted cryptographic hashes and never in plain text) and KYC documents.
• Access controls restricting access to personal data to authorised bv698 personnel only, on a strict need-to-know basis. All internal access to personal data is logged and audited.
• Intrusion detection systems monitoring for unusual patterns of access or activity on our platform infrastructure around the clock.
• Regular security assessments of our platform infrastructure and data handling practices to identify and remediate vulnerabilities proactively.
• Two-factor authentication options available for player accounts to add an additional layer of security beyond username and password.

Despite these measures, no method of electronic transmission or storage is 100% secure. bv698 cannot guarantee absolute security of data transmitted over the internet. You also have a responsibility to protect your account by keeping your login credentials confidential, using a strong and unique password, and not sharing your account details with any third party.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, bv698 will take prompt action to contain the breach and will notify affected players as soon as reasonably practicable, providing details of what data was affected and what steps they should take.

7. Your Privacy Rights

As a bv698 player, you have a number of rights regarding the personal data we hold about you. These rights are summarised below. To exercise any of these rights, please contact our support team in English at [email protected] with the subject line "Privacy Request — [Your Right]". We will acknowledge your request within 5 business days and aim to fulfil it within 30 days.

• Right of Access: You may request a copy of the personal data bv698 holds about you, including what categories of data we hold, where it came from, and the purposes for which it is being processed.
• Right to Rectification: If any of the personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. For account details, you may be able to update certain information directly through your account settings.
• Right to Erasure: Also known as the "right to be forgotten". You may request that we delete your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where we have no other legal basis for retaining it. Note that this right is subject to our legal obligations — for example, we are required to retain certain financial and identity records for a minimum of 5 years.
• Right to Restrict Processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute over its accuracy is being resolved.
• Right to Data Portability: Where we process your personal data on the basis of your consent or a contract, you may request a copy of that data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as our legal basis, and where you feel that your individual circumstances override those interests. You may also object at any time to processing for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

8. Policy Updates & Contact

bv698 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes to this policy, we will notify registered players via email to their registered address and/or by displaying a prominent notice on the bv698 platform for a minimum of 14 days before the changes take effect.

The "Effective Date" shown at the top of this page and in the hero section above reflects the date on which the current version of this policy came into force. We encourage you to review this page periodically, even if you have not received a notification, to remain informed of how bv698 handles your personal data.

If you continue to use the bv698 platform after the effective date of a revised Privacy Policy, your continued use constitutes acceptance of the updated terms. If you do not agree with the changes, you may close your account by contacting [email protected] before the new policy takes effect.

Data Controller Contact Details

For all privacy-related enquiries, requests to exercise your data rights, or concerns about how bv698 processes your personal information, please contact our support team using the details below. All communications should be in English.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available via the bv698 platform, 8:00 AM – 12:00 AM Bangladesh Standard Time (BST, UTC+6) daily
• WhatsApp: +880 1700 000000 (text messages only — not a clickable link)
• Response Target: We aim to acknowledge all privacy requests within 5 business days and resolve them within 30 calendar days.