Responsible Gaming at
bv698 — Play Smart, Stay Safe

1. Our Commitment to Responsible Gaming

At bv698, responsible gaming is not a regulatory checkbox — it is a foundational principle that shapes how we build our platform, design our features, and interact with every player across Bangladesh. We believe that sustainable, enjoyable gambling starts with informed players who have the right tools to make decisions that suit their personal circumstances.

Our responsible gaming framework is built around three core pillars: prevention, which means giving players the tools to set sensible boundaries before problems arise; detection, which means monitoring account activity for patterns that may indicate harmful gambling behaviour; and intervention, which means reaching out proactively and making it easy for any player to access help, pause their activity, or leave the platform entirely.

bv698 is committed to ongoing improvement of these systems. We regularly review our responsible gaming policies to reflect current best practices in player protection. We also train our customer support team to handle sensitive responsible gaming conversations with empathy, without judgement, and with a focus on connecting players to the right resources as quickly as possible.

We encourage every bv698 player in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh to treat gambling as entertainment with a defined budget — not as a way to earn income, relieve stress, or recover previous losses. These mindsets are early warning signs of problem gambling, and we want to help you recognise them before they escalate.

2. Age Restriction — 18+ Only

bv698 is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or play any game on bv698. This requirement applies to all players in Bangladesh without exception, regardless of the game type — whether cricket betting, live casino tables, slot machines, or any other product offered on the platform.

Age verification is a mandatory step in our account opening process. We require all new players to confirm their date of birth during registration, and we carry out identity verification (KYC) checks to confirm that the information provided is accurate. Players who are found to be under 18 years of age will have their accounts immediately closed, all funds will be returned, and the matter will be referred to the appropriate authorities where required.

Protecting Minors: If you share a device with a family member who is under 18, we strongly recommend the following measures:

• Log out of your bv698 account after every session and do not save your login credentials in the browser.
• Use a device PIN, password, or fingerprint lock to prevent unauthorised access to your device.
• Consider installing parental control software on shared devices. Many Android and iOS devices include built-in parental controls that can restrict access to gambling websites.
• Keep your bv698 login credentials, including your password and any two-factor authentication codes, completely private.
• Never allow anyone under 18 to use your bv698 account on your behalf, even to "just look".

3. Deposit Limits

One of the most effective ways to keep gambling affordable and enjoyable is to set a firm budget and stick to it. bv698 makes this easy by allowing every player to configure deposit limits directly from their account settings. Deposit limits restrict the total amount you can fund your bv698 account over a defined period.

bv698 offers three deposit limit intervals:

• Daily deposit limit: The maximum total amount you can deposit in any rolling 24-hour period.
• Weekly deposit limit: The maximum total amount you can deposit in any rolling 7-day period.
• Monthly deposit limit: The maximum total amount you can deposit in any rolling 30-day calendar period.

Limits are denominated in Bangladeshi Taka (৳). You can set any limit that makes sense for your personal budget — for example, ৳500 per day, ৳2,000 per week, or ৳5,000 per month. There is no minimum or maximum threshold imposed by bv698; the limit is entirely at your discretion.

Important rules governing deposit limits:

• Reducing a deposit limit takes effect immediately. If you lower your daily limit from ৳2,000 to ৳500, the new limit applies to your next deposit attempt right away.
• Increasing a deposit limit is subject to a mandatory 24-hour waiting period from the time the increase is requested. This cooling-off period is designed to prevent impulsive decisions made in the heat of a session.
• You may have all three limit types active simultaneously. The most restrictive limit applies at any given time.
• Deposit limit history is recorded and available to review in your account statement at any time.

To set or adjust your deposit limit, navigate to Account Settings > Responsible Gaming > Deposit Limits, or contact our support team at [email protected].

4. Time-Out & Cooling-Off Periods

Sometimes all you need is a short break. A time-out allows you to temporarily suspend your bv698 account for a defined period, giving you space to step back from gambling without making a long-term commitment. Time-outs are suitable for players who feel they are spending more time or money on gambling than they intended and want a structured pause.

bv698 offers the following time-out durations:

During a time-out, your account balance is preserved, and any pending withdrawal requests will continue to be processed normally. You will not be able to log in, deposit, or place bets. All marketing and promotional communications from bv698 are suspended for the duration of your time-out.

5. Self-Exclusion

Self-exclusion is a more serious and longer-term step than a time-out. It is designed for players who recognise that gambling is causing harm and who want to make a firm commitment to stop gambling on bv698 for a significant period. If you feel that gambling has stopped being entertainment and has become a compulsion, self-exclusion is the right tool for you.

bv698 offers the following self-exclusion options:

• 6-month self-exclusion: Your account is locked for a minimum of 6 months. You cannot reopen or reactivate the account during this period under any circumstances.
• 1-year self-exclusion: A full calendar year of account suspension, suitable for players who need a longer structured break.
• 5-year self-exclusion: A long-term commitment for players who recognise a sustained pattern of harmful gambling behaviour.
• Permanent self-exclusion: Your bv698 account is permanently closed with no option to reopen it. This is an irreversible action and is recommended for players who have decided that gambling is not right for them long-term.

When self-exclusion is activated, the following happens immediately:

• Your account is locked and you cannot log in.
• All deposit channels (bKash, Nagad, Rocket, Upay) are blocked for your account.
• Any active bonus balances are forfeited in line with our Terms & Conditions.
• Your real-money balance, if any, will be returned to you via your registered payment method within 5 business days.
• All promotional communications — emails, WhatsApp messages, and platform notifications — are permanently suppressed for the duration of your exclusion.
• Any attempt to create a new bv698 account using the same identity, phone number, or email address will be declined for the duration of the self-exclusion period.

To initiate self-exclusion, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request" or use the live chat feature available on the bv698 platform. Our team will process your request within 24 hours and confirm by email once the exclusion is active.

6. Recognising Problem Gambling

Problem gambling affects people from all walks of life across Bangladesh — from Dhaka to Cox's Bazar, Rajshahi to Mymensingh. It does not discriminate by income, age, or experience. The earlier it is recognised, the easier it is to address. Below are some of the most common warning signs that gambling may be becoming a problem.

Behavioural Warning Signs

• Spending more time gambling than you intended, regularly exceeding the time you planned for a session.
• Increasing your bet sizes to recapture the excitement you felt when you first started gambling — a pattern known as "chasing the thrill".
• Returning to gamble shortly after losing, with the intention of winning back what you lost — known as "chasing losses".
• Gambling to escape stress, anxiety, boredom, loneliness, or problems at home or work.
• Feeling irritable, restless, or anxious when you are unable to gamble.
• Neglecting responsibilities — work, family, studies — because of time spent gambling.

Financial Warning Signs

• Spending money on gambling that was designated for essential expenses such as rent, food, utilities, or education.
• Borrowing money from family, friends, or financial institutions to fund gambling activity.
• Selling personal possessions to generate funds for gambling.
• Hiding gambling spending from family members or concealing the extent of losses.
• Taking out loans or using credit to deposit into gambling accounts.

Psychological Warning Signs

• Feeling a sense of guilt, shame, or regret after gambling sessions, but continuing to gamble regardless.
• Being preoccupied with gambling — constantly thinking about past sessions, planning future bets, or calculating odds.
• Believing that you have a system or special insight that will eventually lead to consistent winnings.
• Feeling that you cannot stop gambling even when you genuinely want to.

7. Self-Assessment

The following questions are adapted from widely used problem gambling screening tools. Answer them honestly — your responses are for your own reflection only and are not recorded or shared with bv698. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or one of the external organisations listed in the next section.

8. Support Resources

If you believe gambling is becoming a problem for you or someone you care about, reaching out for help is the most important step you can take. bv698's support team is available around the clock — but we also want to point you toward external organisations that specialise in gambling addiction support and mental health assistance.

What to Expect When You Contact Us:

External Support Organisations

While bv698 is based in Bangladesh and our support team communicates in English, the following types of organisations can provide specialised help for gambling-related issues. We encourage players to seek out local mental health services, counselling centres, and community support groups in their city — whether in Dhaka, Chittagong, Sylhet, Khulna, Barisal, Rangpur, or elsewhere across Bangladesh.

• Mental health helplines: Many hospitals and NGOs across Bangladesh operate telephone helplines for emotional distress and addiction. Ask your local community health centre for the nearest service.
• Counselling services: Licensed clinical psychologists and counsellors in Dhaka and other major cities offer sessions specifically addressing behavioural addictions, including gambling.
• Community support groups: Peer-support groups modelled on Gamblers Anonymous principles operate in various cities. These offer a confidential space to share experiences with others who understand.
• Family support: If a family member's gambling is affecting you, organisations that support families of those with addiction can provide guidance, coping strategies, and referrals.